Following on from the two CP’s published by the FCA on the newly proposed Consumer Duty in 2021, now that we have the widely anticipated Policy Statement and final rules, it’s time to consider what this means for L & G Mortgage Club members. With an increased focus on the end consumer and a key […]
The 8th Annual Culture and Conduct Forum builds on the success of the seven previous editions, all of which have been well attended and highly rated by speakers, delegates and sponsors alike. This event has become the ‘must attend’ event for the UK financial services industry on this vitally important subject. This highly regarded summit […]
In July, the FCA confirmed their plans to introduce a new Consumer Duty that will set higher and clearer standards of consumer protection across financial services and require firms to put their customers’ needs first. The FCA regards the Consumer Duty as a shift to an outcomes-focused approach that will provide an opportunity for greater competition, growth, […]
There is less than six months to go until the next milestone on the Consumer Duty calendar, there is a clear emphasis on firms to deliver good outcomes for their clients at every stage, including those with characteristics of vulnerability. Join us this webinar hosted by London Institute of Banking & Finance, where Worksmart's Nic […]
Now that the FCA’s plans for the new Consumer Duty have started to sink in, firms are now getting to grips with what they need to accomplish by July 31st. However, whilst there is a lot of discussion about the new principle for business, cross-cutting rules and new conduct rules, there appears to be very […]
With only a few months before the new Consumer Duty becomes a reality for most firms, preparations should be moving into their final phases. And make no mistake, this is not ‘just another piece of regulation’ to comply with. It requires firms to take a hard look in the mirror and ask themselves difficult questions […]
Build a Better Future For Your Customers! Where can you go to meet with like-minded individuals and industry leaders? At the Mortgage Conference where the main aim is to educate and inform – helping you and your business get ready for 2023 and face the challenges it may bring with confidence. Legal and General are […]
Join our upcoming Panel Discussion on Outcome 4 - Customer Support in partnership with Square 4 Partners! We’re pleased to announce that Square 4 Partners are working with us to host their fourth and final Panel Discussion in their virtual Consumer Duty series. In this webinar we will be discussing key aspects relating to Consumer […]
Build a Better Future For Your Customers! Worksmart is pleased to announce its sponsoring and also acting on a panel at the forthcoming Consumer Duty Implementation Summit brought to you by City & Financial on 20th June. Sheldon Mills, Executive Director for Consumers and Competition, FCA recently delivered a stern warning to firms – the […]
Register now! During the next in our ongoing series of SM&CR briefing webinars, join regulatory specialist, Sarah Thwaites, and Worksmart’s Director of Regulation, Julie Pardy, for the latest updates, industry views and debate around hot topics such as the impact of Consumer Duty on a firm’s governance arrangements and MI. We will be debating what […]
Register now! Since the Central Bank of Ireland proposed the introduction of the Senior Executive Accountability Regime and the broader Individual Accountability Framework, firms and individuals alike have been working hard to assess the changes required and the impact of the new regime on those affected. Due to the type and scale of the changes […]
Register now! Since the FCA introduced plans for Consumer Duty, firms and individuals alike have been working hard to ensure they deliver against the new requirements. However, whilst there has been a lot of work put into implementing the cross-cutting rules, and the four consumer outcomes, very little has been said about the “employee” dimension, […]
