Webinar: Duty Calls: Complying with higher standards of consumer protection

A new Consumer Duty to be introduced by the Financial Conduct Authority (FCA) in July requires firms with retail clients to review almost every aspect of the relationship with their consumers. The regulator’s not standing on ceremony; holding senior managers accountable if firms don’t put consumers at the heart of what they do and embed the duty into their organisation’s culture to meet new levels of consumer protection.

In this FREE 60-minute webinar, our own Julie Pardy will be joining the other panellists at this Elephants Don’t Forget hosted event, including: Jeff Abbott, editor of T-C News, Adrian Harvey, CEO of Elephants Don’t Forget, and Geoff May, Associate at Shoosmiths, to unpack the changes firms will need to make to meet the outcomes the FCA wants to see.

Join Julie and the team for this unmissable session as we discuss:

• What the new duty would mean in practice for your firm and consumers
• The challenges for Senior Managers and how they evidence good consumer outcomes
• The key elements of the new consumer duty through a T&C lens
• How the FCA will enforce the new duty

To register for this free event, visit: https://us02web.zoom.us/webinar/register/WN_pUV-rA3hT1W6QjvrGRAylA