Webinar: Consumer Duty of Care 28th April 2022

The newly proposed Consumer Duty of Care (CDOC) is a topic on everyone’s agenda at the moment. With an increased focus on the end consumer and a key consideration being how firms treat their most vulnerable customers, the FCA has clearly laid out its expectation in not one but two consultation papers on this particular topic. CP21/13 set the scene, laying out the FCA’s thinking and asking for view from regulated firms and CP 21/36 delivered feedback on the initial paper whilst at the same time delivering more focused thinking from the FCA on what the new Consumer Duty would bring to firms and individuals alike.

The FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset and so in this Webinar hosted by John Somerville, our Head of Financial Services at LIBF, he will be joined by Julie Pardy, Director of Regulation and Nic Dent, Head of Customer Engagement at Worksmart Ltd and they will be discussing and debating the new duty through the lens of the individual. Join us for what will be a lively and chatty 1 hour over the lunchtime of Thursday 28th April 2022.

• What are the key drivers for the new Consumer Duty?
• What are the component parts of the new proposed Duty?
• What is the impact from an individual perspective?
• What can individuals do from a personal perspective to support the incoming regulation?

To register for this webinar, visit: https://www.libf.ac.uk/news-and-insights/our-events?eventid=16213