Guiding Advisers through Consumer Duty Policy & Final Rules – Time for Action

In light of the news of the passing of Her Majesty Queen Elizabeth II, this webinar has been postponed. We apologize for any inconvenience this may have caused.

Worksmart are excited to be part of the upcoming event in partnership with Legal & General Mortgage Club.

Following on from the two CP’s published by the FCA on the newly proposed Consumer Duty in 2021, now that we have the widely anticipated Policy Statement and final rules, it’s time to consider what this means for L&G Mortgage Club members.

With an increased focus on the end consumer and a key consideration being how firms treat their most vulnerable customers, the Financial Conduct Authority (FCA) has been very clear about what changes they expect from firms through the implementation of its new Consumer Duty.

“Setting higher standards and putting consumers’ needs first is central to our strategy – and the cornerstone of this is the Duty. We want to see a higher level of consumer protection in retail financial markets, where firms compete vigorously in consumers’ interests. Firms need to understand their customers’ needs and to have the flexibility to support them with certainty of our expectations, so they get good outcomes.” PS 22/9 – July 2022

CP 21/13 originally set the scene for us back in the summer of 2021, laying out the FCA’s thinking, and CP 21/36 delivered feedback on the initial paper, whilst also firming up on the regulator’s thinking. Now with the newly published policy statement PS 22/9, supported by Finalised Guidance publication FG 22/5, its time to talk planning, project planning, implementation, MI and much, much more.

So, join us as we debate what firms and individuals might consider as part of their project planning to deliver the fundamental shift in mindset that the FCA say they are looking for.

Clare Beardmore, Head of Broker and Propositions at Legal & General Mortgage Club will chair the webinar as part of the discussion. Hosting the webinar is John Somerville, the Head of Financial Services at the London Institute of Banking & Finance (LIBF), joined by Julie Pardy, Director of Regulation, and Nic Dent, Head of Client Engagement at Worksmart Ltd.