Consumer Duty Through a Training & Competence Lens

Now that the FCA’s plans for the new Consumer Duty have started to sink in, firms are now getting to grips with what they need to accomplish by July 31st. However, whilst there is a lot of discussion about the new principle for business, cross-cutting rules and new conduct rules, there appears to be very little discussion at this stage about the over-arching role of “employee competence.”

Would your organisation be confident to hand over their Training & Competence (T&C) records to the regulator? If asked, could your firm demonstrate the gap analysis and subsequent development plans for each new starter you’ve onboarded in the last few years? Would being asked to demonstrate “role relevant” training on conduct rules to staff make you start to feel a little uncomfortable?

Regardless of whether you might answer Yes/No/Don’t know to any one of those questions, we think your input and perspective would add value to our debate on the topic, so, join PIMFA and the Worksmart team to discuss:

• The regulators expectations
• The implications of the new Conduct Rule 6
• What does good T&C look like under Consumer Duty?
• How you can evidence, measure, and monitor the competence of the staff to deliver defined customer outcomes
• How firms can your approach to T&C support Culture change in your firm
• How RegTech can improve your approach to T&C

This event will be chaired by PIMFA’s Philip Allen with Worksmart’s Julie Pardy, Director of Regulation and Nic Dent, Head of Client Engagement will be the guest speakers, so register now to join us on this invaluable webinar!

To register for this event please click on the following link: https://www.pimfa.co.uk/event/pimfa-webinar-webinar-consumer-duty-through-a-training-and-competence-lens/